Customer Support Representative

We're looking for a super friendly and organized person to join our team!

EdCompass is a leader in online continuing education, providing online courses for license renewal for many different professions including nurses, physical therapists, teachers, and more.

Your duties would primarily revolve around customer support - helping our users via online chat and support tickets, and also some light phone support. We love happy customers and your job is to help them out any way you can! Additionally, we have research projects and other tasks to help out with in between support.

You'll be working directly with our VP of Operations who will oversee support and help with issues that may need to be escalated.

Here's what we're looking for:

You must be incredibly organized and detail-oriented
Since this is a remote position and customer-facing, excellent communication skills are essential
Even though this is a remote position, you will have set office hours where you'll need to be working and available including a daily kick-off call
Bonus points for any previous experience with the continuing education industry

Benefits include:

Work 100% remotely
Up to 18 paid time off days per year
9 paid holidays, including your birthday!
Medical, dental, and vision insurance
Retirement plan with match
Travel around the world

To apply, please email your resume and cover letter to careers@edcompassedu.com.

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